Explore housing support and homelessness by scrolling through the page or simply select an option from the drop down if you wish to jump to the relevant section of the page:
Having a place to call ‘home’ is important for our physical and mental wellbeing
A home is more than safety, shelter and warmth. It’s where we sleep, eat, connect with our loved ones, relax and have fun. However, there may be times when we struggle to have that ‘home’ for many reasons, and you may be homeless or having housing problems. There is a range of support available if you are having housing difficulties and information about how to get in touch with services that will be able to help you.
Housing Support services are provided in each local authority; they aim to help people live as independently as possible. Some examples of the types of support available include:
Help in managing accommodation or finding more suitable accommodation
Help to prevent homelessness
Advice and support to claim benefits and manage debts
Advice and help with budgeting and managing bills
Advice on issues such as aids and adaptations, and safety and security in the home
Help to make contact with relevant agencies, such as doctors or social workers
Support to access education, employment, voluntary work and training
Young People 16 – 24 with support needs (including those leaving care)
Alcohol or drug dependency
Single parents and vulnerable families
Tenancy and rent payment struggles
If you are struggling to pay your rent or have had any change in circumstances make sure to let your landlord know, most housing associations will have specialist support teams who can help you to stay in your home.
Your council’s responsibilities
If you are homeless or at risk of homelessness, your local council has a duty under the Housing (Wales) Act 2014 to look into your situation to find out how they may be able to help and to advise what options you have available to resolve your housing situation.
Below are links to each of the council websites which have contact details for how to get in touch with housing services in each local authority:
Katie’s Story: A short video explaining what it is like to receive support and what help you may receive
Getting help from the council if you are homeless in Wales – Shelter Cymru
Eviction – Shelter Cymru
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Housing support in Gwent
To speak to someone about your situation or to make a referral contact your Local Authority team on the telephone numbers or emails below. All services are free. To see our full list of helplines, visit our helplines page.
Shelter Cymru – Free, confidential and independent advice
Urgent helpline operates between 9.30am – 4.00pm Monday to Friday. If you’d prefer alternative ways to contact them, please have a look on their website.
Citizens Advice Cymru has walk-in centres you can visit as well as online services. They offer advice and support on financial matters such as disputes, benefits, employment, debt and money, housing and many more.