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Money Worries

Commonly known as: financial problems, debt, arrears, benefits, income

Money Worries

Explore money worries by scrolling through the page or simply select an option from the drop down if you wish to jump to the relevant section of the page:

How might money issues affect your mental health?

Money and mental health are often linked.  Worrying about money can affect your mental health and poor mental health can make managing your money difficult.

Worrying about money may lead to feelings of anxiety, stress, depression, anger.

 

The impact of the rising cost of living

Everyone will feel the impact of the current cost of living rise.

However, for many people the current financial situation is more than a cost of living rise – it has become a cost of living crisis.  No one should have to choose between heating and eating, but this has recently become the daily reality for many.

 

Information and advice

Help and support is available:

  • Find out if you are entitled to Government financial help by checking the advice below or by visiting your local Citizens Advice office.
  • Find out if you can save money on bills by checking the advice below.
  • If you want help with managing debt there are services which provide free support – see ‘organisations and support to help you manage your finances’ below.
  • Try a free online course designed to help you manage the practical and emotional issues around money worry. See our courses below.
  • If financial worries are affecting your mental health see our self-help resources section below.
  • If you are in debt caused by someone else’s actions see the advice below.

 

Check if you can save money on bills and/or are entitled to Government support

  • General savings – The Money Saving Expert website contains tips to help you reduce your essential bills.
  • Energy savings – In recognition that many households will need support to help deal with rising energy bills they have launched a pack of support which includes the Energy Bills Support Scheme.
  • People on lowest income in Wales – Households with the lowest income in Wales can receive a payment of £350 with some people entitled to further financial support from the Welsh Government Discretionary Assistant Fund.
  • If you are pregnant or have a child under 4, with the Healthy Start Scheme you may be entitled to weekly support for fruit, vegetables, milk and vitamins. Or could you could receive a prepaid card to support the cost of healthy essentials.

 

Check if you are claiming all your entitled benefits

Welsh Government have launched a new service, through Citizens Advice, called ‘Claim What’s Yours’ which helps people claim the benefits they are entitled to. It has a dedicated helpline: 0808 250 5700.  The Claim What’s Yours Service is also supported by a helpline for people who need more general advice, operated by Citizens Advice: Advicelink Cymru. This is a Welsh Government funded service designed to help people who are in most needs of services. It is open Monday to Friday 9-5pm on 0800 702 2020. Or you can visit the website for information and/or have a web chat.

Or you can visit the ‘Money Saving Expert’ website which has a 10 minute benefit checker so you can check if you are claiming all the benefits you are entitled to.

If you have a disability and need to seek advice on benefits, the Disability Advice Project (DAP) provides welfare rights advice service to support people who are disabled, their families and carers. Contact them on: 01633 485865, email on [email protected] or visit www.dapwales.org.uk.

 

Check if you can get help with your housing costs

If you need help with your housing costs, whether you are a tenant in the social or private sector, or a homeowner, ask for advice and support at the earliest opportunity if you think you will have difficulty paying your rent and/or bills.

  • You can contact your landlord or mortgage provider direct to request a short term change to payment arrangements or get in touch with the local Housing Support Gateway on 01495 766949 for longer term support.
  • The Housing Support Gateway will ask you some questions about your circumstances and signpost or refer you to the most appropriate advice, information or support. Discretionary Housing Payments (DHPs) provide additional help with your rent. To get a DHP, you must be entitled to Housing Benefit or receiving Universal Credit which includes an amount for housing costs and in a position where you are still unable to cover your housing costs.
  • If you rent a private property there is also a dedicated helpline for people experiencing debt with their rent. Phone: 0808 278 7920 or visit the Advicelink Cyrmu website.

 

If you want local advice on housing support available or housing debt

  • If you live in Caerphilly complete a referral form or text HOUSUPPORT to 81400 and a member of the Supporting People team will contact you.
  • If you live in Blaenau Gwent see more information and make an application or call 01495 353398 or email [email protected] or contact Blaenau Gwent Housing Advice Centre on 01495 354600 if you need longer term support.
  • If you live in Torfaen or Monmouthshire, see more information and make an application online or call 01495 766430 or email [email protected] (Benefits support for Monmouthshire is provided through a shared service).
  • If you live in Newport, you can get more information from the Newport Gateway on 01633 235201 or email [email protected] or to make an application and get more information visit: www.newport.gov.uk/en/Council-Tax-Benefits.

 

If you want help with making a benefits claim

If you want help with making a benefits claim the Help to Claim service is provided by Citizens Advice who provide help with making benefit claims.

If you want local help and support with making a benefits claim and:

  • If you live in Blaenau Gwent you can contact Citizens Advice on 03444 772020 or online or for more information and to make a benefits application you can contact Blaenau Gwent County Borough Council on 01495 311556 or visit www.blaenau-gwent.gov.uk.
  • If you live in Torfaen you can contact Torfaen Citizens Advice on 0300 330 2117 or online or for more information and to make a benefits application you can contact Torfaen County Borough Council online or call 01495 766430 or email [email protected]
  • If you live in Caerphilly contact Citizens Advice on 03444 772020 or online or for more information and to make a benefits application you can contact Caerphilly County Borough Council on 01443 866534.
  • If you live in Monmouthshire contact Monmouthshire Citizens Advice on 03444 77 20 20 or online.
  • If you live in Newport contact Newport Citizens Advice on 03444 77 20 20 or see their website.

 

If you want to contact a helpline that supports people in debt

There are a range of agencies and resources that can help you manage and resolve money related worries. These organisations provide free help and advice on issues such as debt management, maximising your welfare benefits and other general money advice. This support can help you feel more in control and reduce immediate levels of stress. See the ‘organisations and support to help you manage your finances’ below for more information on Citizens Advice Cymru, Step Change and The National Debt Line.

If financial worries are affecting your mental health contact a specialist helpline.

 

If you are in debt and it has been caused by someone else’s actions (economic abuse) you can seek help

If you have had, or are still having, any aspects of your finances controlled in a way you are unhappy, then this could be abuse. These tools from Surviving Economic Abuse can help you identify abuse and advice on what to do: I need help – Surviving Economic Abuse.

Last updated: 03.08.2022

Self-help resources to help with money worries

Browse our free self-help resources to help with money worries, approved by mental health experts.

TypeTitleRelated to…Provider
Websites Websites

Budgeting | MoneyHelper

Money mind
Websites Websites

Services and organisations for adults – Dewis Cymru

Loneliness, Men's Mental Health, Mental Wellbeing, Money mind
Reading Reading

NHS Healthy Start – Health Professionals

Money mind
Websites Websites

Money and Mental Health – Mind Charity’s advice on how to manage debt

Money mind
Websites Websites

Mental Health and Money Advice – Support for people experiencing issues with mental health and money

Money mind
Websites Websites

Online Safety | Digital Communities Wales

Children's Mental Wellbeing, Dementia, Money, Young Person's Mental Health mind
Reading Reading

Finding Your Way – A guide for anyone who is struggling to cope | Samaritans

Loneliness, Low Mood, Money, Self-Harm, Suicide mind
Showing 7 results

Organisations and support to help you manage your finances

See below for helplines relevant to money worries. To see our full list of helplines, visit our helplines page.

Money Helper Logo

Money Helper

Free and impartial money help backed by the government. MoneyHelper joins up money and pensions guidance to make it quicker and easier to find the right help for your case.

Visit the Money Helper website ➝
National Debtline Logo

National Debtline

National Debtline give free and independent debt advice over the phone and online.

They can help you know what you’ve really got, maximise your money and choose your debt solution.

Monday to Friday: 9am – 8pm, Saturday: 9:30am -1pm

Contact National Debtline ➝
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